Refund Policy – Study Knight Store

t Study Knight, we aim to provide high-quality products and a smooth shopping experience. If something isn’t right with your order, we’re here to help. Please read our Return Policy carefully to understand how returns, refunds, and replacements work.

1. Eligibility for Returns

We accept returns under the following conditions:

Wrong Product Delivered – You received an item different from what you ordered.
Damaged Product – The product arrived physically damaged or defective.
Mismatched Product – Incorrect size, variation, or product mismatch from the order.

If your issue falls under any of the above categories, you are eligible to request a return.

2. Return Window

Return requests must be submitted within 7 days of delivery.
Requests made after 7 days will not be accepted under any circumstances.

3. Condition of the Product

To qualify for a return:

The product must be unused and in its original condition.
All original packaging, tags, and accessories must be intact.
Products showing signs of use, wear, or alteration will not be eligible for return.

4. Proof Required for Return Request

To initiate a return, you must provide:

Clear photos and/or videos showing the issue (damaged/wrong/mismatched product).
Proof helps us verify your claim and speed up the return approval process.

5. Return Process

Once you submit a return request:

Our team will review the details and media provided.
If approved, a pickup will be scheduled from your delivery address.
After the item is picked up and verified at our facility, we will proceed with:

Refund or Replacement

Refund – Processed to your original payment method (processing time may vary by bank).
Replacement – A new product will be shipped once the returned item is approved.

6. Non-Returnable Items

Certain items may not be eligible for return due to hygiene, customization, or other restrictions. Any such items will be clearly mentioned on the product page.

7. Important Notes

Returns attempted without prior approval will not be accepted.
If the product fails the quality check after pickup, the return/refund will be cancelled.
Shipping charges (if any) are non-refundable unless the return is due to our mistake.

8. Need Help?

If you have any questions or need support, feel free to contact our customer service team at:

📧 team.studyknight@gmail.com

🕒 We aim to respond within 24–48 business hours.